Project Management

1. 
   1 the tripple constraints of a project.
   
   
   The triple constraint involves making trade offs between scope, time and cost for a project.  It is inevitable in a project life cycle that there will be changes to the scope, time or cost of the project.
   
    two primary diagram used for project management.
   ¡Pert chart
   ¡Gantt views of project
    
   
   Gantt chart 
   
   Pert chart
   
   
   
   
   
   
   
   
   
   
   
   These two programs are used to monitor the progress of the project and to predict the future requirements if the project. for example checking the if they are meeting the time deadline and ensuring that they have enough supplies and raw materials do do that.
   Three primary areas a project manager should focus on to ensure suckles of the project.
   
   
   ¡Managing people
   ¡Managing communications
   ¡Managing change
    why projects fail.
   major two reasons why project fails:.
   
   
   —Failure to align project with organizational objectives 
   —Unrealistic expectations
   video on why projects fail
    http://www.youtube.com/watch?v=WKCIal9R3Jo
    Two reasons why projects succeed.
   
   
   —Project Sponsorship at executive level
   —Strong project management
   http://www.youtube.com/watch?v=Vq6R_Uur4-k
   
   

customer relations management

What is your understanding of CRM?  involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and retention and an organization's profitability vvideos about customer relations management. http://www.youtube.com/watch?v=w_bNBxJ75ME  http://www.youtube.com/watch?v=BMtv6sbmdLc&feature=related  Compare operational and analytical customer relationship management. Analytical customer relations management supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers The diagram below shows an example of analytical CRM  operational CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers                                                                                         The diagram below shows an example of operational CRM Describe and differentiate the CRM technologies used by marketing departments and sales  departments Technology in marketing is used for the following purposes ¡Number of marketing campaigns  ¡New customer retention rates  ¡Number of responses by marketing campaign  ¡Number of purchases by marketing campaign Revenue generated by marketing campaign  ¡Customer retention rate Technology in crm    How could a sales department use operational CRM technologies? below are a number of ways which the sales department can use CRM techinology. ¡Number of prospective customers ¡Number of new customers ¡Number of retained customers ¡Number of open leads ¡Number of sales calls ¡Amount of new revenue ¡Amount of recurring revenue ¡Number of proposals given Describe business intelligence and its value to businesses Business intelligence (BI) – applications and technologies used to gather, provide access to, and analyze data and information to support decision-making efforts. Watch....importance of business intelligence video. http://www.youtube.com/watch?v=od2BlylNkBY . The problem associated with business  intelligent in most cases is too much poor information. in order to overcome this business should invest in quality data mining software and in rich data cleansing tools so that they may extract quality information. What are two possible outcomes a company could get from using data mining?                      A company can get two outcomes from data mining, pattens and relationships.                       Data Pattens

opearations management

1. Define the term operations management
   The management of systems or processes that convert or transform resources into goods and services. The  diagram below shows an example of operations management
    
   
    
    
    
2. Explain operations management’s role in business
   The roles of a operations manager  ranges from forecasting, capacity planing, scheduling, managing inventory, total quality control, and motivating employees.
   The link below takes us through the journey of an operations management at Microsoft.
   http://www.youtube.com/watch?v=Ivv0fvwHtPw&feature=related
3. Describe the correlation between operations management and information technology
   IT plays an important role in operation management, it gives management the necessary information to make decisions. tools such excel, database, are sued regularly to gather data  on what resources are needed, when the work needs to be done, where will it take place, how and who will perform the work. 
   see how information technology affect operation management.
    
   
    
   
   
   
   
4. Explain supply chain management and its role in a business
   A supply chain is a network of organizations and facilities that transforms raw materials into products delivered to customers. The most important function of the supply chain management is to ensure that goods reaches the intended market as efficiently as possible.
   coca cola one of the world's best supply chain management systems
   
    
   
   
   
   
    
5. List and describe the five components of a typical supply management system
   The diagram below shows a a supply chain system from when the raw materials  are delivered to a company assembly point  to the point when  the final product reaches the consumer
   
   
   
   
   
   Watch how wall street recommend effective supply management system for higher profitability
   http://www.youtube.com/watch?v=Z1kxY16NWZA&feature=related
6. Define the relationship between information technology and the supply chain.
   Technology advances in the five SRM components have significantly improved companies’ forecasting and business operations. It gives the company a more integrated system to the supply chain management.

   The diagram below shows how the RFID tags are used to monitor the movement of goods in the supply chain management for example .

    

   

    

   
   

   
   

   
   

    
   
    
    
    

OPERATIONS MANAGEMENT

network technology

. Explain the business benefits of using wireless technology.

• 2. Describe the business benefits associated with VoIP

3. Compare LANs and WANs
4. Describe RFID and how it can be used to help make a supply chain more effective.
5. Identify the advantages and disadvantage of deploying mobile technology

Benefits of using wireless technology 
universal access to information.
centralize critical information and reduce redundancy.
convenient to use in terms of time and ability to carry device around.

benefits associated with VoIP
allows the internet to carry digital sound  at a very cheap cost
business can use VOLP on phone calls, advertising, voice mail, video conferencing

Compare LANs and WANs

 Describe RFID and how it can be used to help make a supply chain more effective

Radio frequency identification RFID uses active and passive tags in the form of chips that can store unique identification and store electronic readers. it is important in the supply chain because it can track goods in transit and it can track lost items. 

 

• advantages and disadvantages of of deploying mobile  technology
• social networking mobilized
• multi-functioning devices which are cheaper
• location based servisec
• mobile advertisng
• home enternainment
• security
• enterprise mobilty
• wireless TV

Weekly Questions
se model.Week 7 Questions

1. List, describe, and provide an example of each of the five characteristics of high quality information.

2. Define the relationship between a database and a database m

4. Define the fundamental concepts of the relational databa
anagement system.

3. Describe the advantages an organisation can gain by using a database.

5. Describee benefit ths of a data-driven website.

6. Describe the roles and purposes of data warehouses and data marts in an organisation

Five characteristics of high quality information 

1) Accuracy

information should accurate, precise  all the times, for example information in banks database should always reflect correct bank balances

2)Completeness

Information on database should contain all the necessary details for decision makers to make decisions. 
for example costumer database should contain all the necessary information about a customer such as purchase pattens, credit history, contacts details, etc 


















3) Consistency

  Information should always be available in the same manner or order to avoid confusion.

                                                                                                                                                                                    

1. uniqueness

quality information system should contain information that is totally different from other organsations even in the same trade for example commonwealth bank website is totally different to NAB bank website

5)Timeliness

Information should be within a specified time frame for example having a date on a bank statement i vitally important

the relationship between a database and a database management system. 

Data base management system is the software through which applications interact with database. 

 

advantages an organization can gain by using a database includes:
data is easily accessible.
customers are grouped into segments.
centralized record keeping.
only required data can be accessed.

  Benefits of a data driven website

•  
•  
—Development
—Content management
—Future expandability
—Minimising human error
—Cutting production and update costs
—More efficient
—Improved stability
—Real time info like stock levels & price changes
•    

Ethics and security

Week Five - Ethics and Security Explain the ethical issues surrounding information technology. Describe a situation involving technology that is ethical but illegal. Describe and explain one of the computer use policies that a company might employee What are the 5 main technology security risks? Outline one way to reduce each risk. What is a disaster recovery plan, what strategies might a firm employee? Ethical issues surrounding information technology     1) copyright issues   interlectual property issues                                                    fair use doctrine                     pirated software                                                      counterfiet software ethical but ellegal  an example of an ethical situation but elligal would be  5 main technology security risks 1) human error 2) natural disaters 3) techinical failure 4) hackers inside 5) management failure Outline one way to reduce each risk.  human error........training and developemnt natural disasters.......back up system techinical failure.......contigency plan hackers......................change password reguraly management failure......training and development dissater recovery plan. Data recovery plan is the process of regaining acees to information database after a disaster. The plan contains things like comunivation plan, business contituity plan, back up location, alterternave sites. These mist be well documented  and reguraly tested.